Delivery & Collection
Here at Bournemouth Canoes we try our hardest to get your order dispatched as quickly as possible, if there are any problems or delays we will contact you to notify you as soon as possible.
- Unless instructed otherwise, we endeavour to supply goods ordered within 2-5 working days. Our overnight service works well for the core more densely populated areas of the UK for Clothing and Equipment orders. However more remote less densely populated areas will not be covered by a next day service. Delivery times are estimates based on years of experience; we do not offer a guaranteed timed delivery service.
- Delivery of canoes and kayaks is classed as “ugly freight” because mechanical handling and automatic parcel processing cannot be used; therefore a delivery time of 3-5 working days is more realistic. For remote location that delivery time will be dependent on the local courier’s ability to onward ship the goods. Not all areas of the UK are serviced by vehicles that can handle canoes and kayaks.
- We ask you, our customer, to check the condition of the goods you are signing for. Before you sign. If the goods are damaged you can refuse and ask the carrier to return to us. Then please call or email us.
Channel Islands Deliveries
We are the leading supplier of canoes and kayaks to the Channel Islands and are able to ship boats & kit to Jersey, Guernsey, Alderney and Sark. Thanks to our proximity to the Port of Poole we are able to offer the cheapest carriage rates around for shipping of all sit on top's, kayaks and canoes to the Channel Islands as well as selling them excluding VAT.
For more information please see our Channel Islands Delivery page.
As an alternative to delivery you can collect your order from our shop in Poole, Dorset or from any shop in the Canoe Shops Group, simply select the appropriate option on checkout.
The Canoe Shops Group shops are:
- Bournemouth Canoes - Poole, BH16 5BW
- Southampton Canoes - Totton, SO40 3SA
- Kayaks & Paddles - Plymouth, PL21 9RL
- Brighton Canoes - Newhaven, BN9 0DH
- Cornwall Canoes - St Columb Road, TR9 6PZ
- Manchester Canoes - Warrington, WA1 4RF
- Norfolk Canoes - Norwich, NR5 0JU